Terms and Conditions

1. Scope

These Terms and Conditions apply to services in consulting, managed services, infrastructure, cybersecurity, backup, software licensing, software development and related technical services provided to businesses, institutions, public bodies, organisations and other professional clients. Deviating client terms apply only if expressly confirmed in writing.

2. Offers and conclusion of contract

Offers are non-binding unless expressly identified as binding. A contract is concluded by written acceptance, order confirmation, signature of an offer or commencement of service provision on the basis of a corresponding agreement.

3. Scope of services

The specific scope of services results from the offer, service description, project plan, service agreement or another written agreement. General descriptions on this website do not constitute a binding commitment to specific features, response times, availability or results.

4. Client cooperation obligations

The client provides all required information, access, contact persons, systems, documentation and decisions in good time. Delays or additional effort caused by missing, incorrect or late cooperation may affect deadlines and costs.

5. Project work and changes

Changes to requirements, scope, priorities or technical conditions must be agreed. Additional work that was not part of the agreed scope may be invoiced separately after prior coordination.

6. Managed Services and support

Managed services, monitoring, maintenance, patch management, remote support or similar recurring services are provided according to the agreed service scope. Unless expressly agreed otherwise, no uninterrupted availability or immediate resolution of incidents is guaranteed.

7. Backup, security and responsibility

Backup, recovery and security measures reduce risks but cannot eliminate them completely. The client remains responsible for organisational decisions, internal handling of access data, user conduct and the classification of data and systems unless otherwise agreed.

8. Third-party software, licences and providers

Third-party software, licences, cloud services, hardware and services of external providers are subject to the terms and licensing conditions of the respective providers. We are not responsible for changes, discontinuation, price adjustments or defects of third-party services unless caused by our own culpable conduct.

9. Remuneration and payment

Remuneration is based on the agreed offer, price list or service agreement. Unless otherwise agreed, invoices are payable within the stated payment period without deduction. Statutory taxes are charged where applicable.

10. Confidentiality

Both parties treat confidential information received in connection with the cooperation as confidential and protect it against unauthorised access. This obligation continues after the end of the contractual relationship.

11. Data protection

Where personal data are processed in connection with services, the parties will make the necessary data protection arrangements, in particular processor agreements where required. The client remains responsible for the lawfulness of the data processing operations for which it is controller.

12. Liability

Liability is governed by the applicable legal provisions and the contractual agreement. Liability for indirect damage, loss of profit, loss of data or business interruption is excluded to the extent legally permissible, unless caused by intent, gross negligence or mandatory statutory liability.

13. Termination of recurring services

Recurring services may be terminated in accordance with the agreed notice periods. In the absence of a specific agreement, statutory provisions apply. Services provided up to the effective termination date remain payable.

14. Applicable law and place of jurisdiction

Unless mandatory legal provisions provide otherwise, the law of the Grand Duchy of Luxembourg applies. The place of jurisdiction is determined in accordance with the applicable legal provisions or the specific agreement between the parties.